Public administrations
Digitization and public authorities - in the DACH region, this is still more of a contrast than a consonance. In the wake of the Corona crisis, the lack of digitization in the public sector was repeatedly pointed out. Even though the pandemic has certainly driven some developments, the administrative sector in Germany, Austria and Switzerland is still strongly characterized by analog administrative processes. A recent study on the use of online services by public authorities reflects this.
In Germany, only half of citizens use eGovernment offerings, in Switzerland 61% and in Austria as many as 72%. However, the existing eGovernment offerings are also perceived to be less practical and innovative. It is not enough just to upload a pdf that the user is also supposed to print out; what is needed is the complete digitization of complex administrative processes. Efficient customer and cloud management and big data analytics are needed, as well as data-secure apps. As the largest employer, the state is thus also facing the greatest challenges of the transformation . Even more so than other industries such as raw materials or real estate.
Solutions for digitization in public administration
Digitization has also made its way into public administration in recent years. The aim is to simplify bureaucratic processes and make them more efficient in order to provide citizens and companies with faster and more effective service.
Solutions, implementation options and application examples for digitization in mechanical and plant engineering are presented below:
Conclusion
In summary, digitization in public administrations offers many advantages and has great potential to improve efficiency, transparency and customer satisfaction. By using e-government platforms and smart city solutions, administrations can deliver their services faster and more efficiently while better meeting the needs of citizens and businesses. However, security aspects must also be taken into account during implementation.
